Refund policy

Refund & Return Policy – Khaaoji Foods

At Khaaoji Foods, we take pride in delivering fresh, organic, and authentic homemade pickles from Sindh. Due to the nature of our food products, we maintain a strict but fair refund and return policy to ensure quality and safety for all our customers.

Eligibility for Returns

  1. Returns are accepted within 7 days of the delivery date.
  2. Items must be unused, unopened, and in their original packaging.
  3. Products must be returned along with the original invoice or proof of purchase.
  4. Perishable items (such as opened pickles or food products) are Not Eligible for return.

Return Process

  1. Initiate a Return:
    Contact our customer support team at 📞  Whatsapp: +92 332 2193551 within 7 days of receiving your order.
  2. Return Approval:
    Once approved, you will receive instructions on how to send the product back to our address.
  3. Shipping the Item:
    1. The customer is responsible for the return shipping cost unless the product received was damaged, defective, or incorrect.
    2. Use a reliable courier service and share the tracking details with our team.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 working days.
  • Refunds will be issued to the original payment method or via bank transfer, depending on your payment mode.
  • Cash on Delivery orders will be refunded via bank transfer or Easypaisa/JazzCash.

Non-Returnable Items

  • Items that have been opened, used, or tampered with
  • Custom or promotional items
  • Items returned without proper packaging or past the 7-day return window

Contact Us

For any questions regarding returns and refunds, please contact:

📧 Email: Khaaojifoods@gmail.com
📞  Whatsapp: +92 332 2193551

 

We’re committed to ensuring you have a positive experience with Khaaoji Foods while maintaining the highest standards of quality and hygiene.

Note: By placing an order with Khaaoji Foods, you agree to the terms of this policy.